FREQUENTLY ASKED QUESTIONS

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www.AllAboutAutoTransport.Com understands that ALL of our customers have individual needs. Our goal is to provide the highest quality service. In most cases, you should be prepared be without your car for 14 days. If your move takes longer, ask questions of your Broker / Transporter. Obviously, transport time depends on more than one factor. One important thing is lead-time: the more advance notice we have in booking your car, the better planned and coordinated your move will be. We invite you to click here for a direct link to our site www.AllAboutAutoTransport.Com and post your vehicle. When your vehicle is posted, the process of finding a Transporter will start immediately!

In most cases, your vehicle(s) will be transported on open 8 or 10-car hauler, the same type of trucks used to deliver new cars to your local dealerships. You can find out by asking the Broker / Transporter at the time of contract, but generally these trucks are 75 to 85 feet long and almost 14 feet high. Therefore, they are very hard to maneuver and are restricted to main roads that do not have any overhanging trees or low clearance bridges. Please bear this in mind when directing the truck to your home or pick-up locations. A local service may be used should the hauler / transporter encounter difficulty in reaching your pick-up / delivery. This is sometimes at extra cost to the customer.

It means that the car carrier will get as close as physically possible to your front door, AS LONG AS IT DOES NOT COMPROMISE THE CARGO AND / OR YOUR VEHICLE(s). The carrier will pick up your vehicle from your door and deliver it to your door if the streets leading to your house can accommodate the size of the carrier and there are no overhanging trees or low bridges. As the driver approaches your pick-up / delivery location, they will call to confirm your address and discuss accessibility. If accessibility is limited, the Driver may suggest meeting at a local supermarket or mall with ample space to load / unload your vehicle(s).

This may depend on your pick-up / delivery locations and/or your scheduled dates. A Terminal or Tow Service will be used in the following cases:

· Your address is not easily accessible by our car carriers and there are no easily accessible areas locally to pick-up and/or deliver your vehicle. 

· Scheduled pick-up/delivery dates make it impossible for you to be present to release or receive your vehicle.

NO! Auto Transporters are not permitted to transport personal belongings. Any personal belongings sent inside your car will not be insured for loss or damage. Loading your car with personal belongings also adds to the weight of your vehicle. As weight of the load is an important consideration when booking and planning transport, the additional weight may affect your driver’s ability to carry your car. Should your driver agree to carry your car with the extra weight, he will probably charge you an additional fee for the added weight. Your belongings will travel without insurance and you will have no recourse in the event of loss or damage. While some Brokers will tell you that you may have up to 100 pounds of personal belongings, we strongly suggest not putting anything in your car.
Most Transporters hold insurance in the following amounts: $1,000,000 combined single limit and $250,000 per incident. This insurance covers damage done to your vehicle while in transit due to the driver’s neglect or errors. Contracts vary: some contacts state that the owner’s car insurance or home insurance is primary, so read your contract carefully. Your Transporter’s insurance does not cover damage to any personal property left inside your car. Should your car cause damage to another car being carried due to leaking fluids, you will be liable for this damage so you will want to check with your own insurance policies to make sure that you are covered.
The size of your carrier will be determined by the size and condition of the vehicle you want transported as well as the distance you want your vehicle moved. Larger carriers are usually used for longer distances.

Transport time ALL depends on the Transporter. Times listed below are only approximate but may help you with your initial planning. Only your Transporter can give you more specific times. Due to unknown road and truck conditions, ALL shipping times are estimated but are not guaranteed. 

MIDWEST to EAST COAST – approximately 5 to 8 days

EAST COAST to WEST COAST – approximately 7 to 14 days

SOUTH to the NORTH – approximately 5 to 8 days

Costs are determined based on pounds / inches as these determine the ultimate load that a carrier can legally haul. Therefore, there will be a small price increase for larger, heavier vehicles.

Unless your vehicle is leaving the country all that is required for your shipment is a signature and walk around with the driver at pick-up. This walk around will allow you and the driver to verify if any damage exists at pick-up.

Auto transport is very simple: You should receive a call from the Transporter anywhere from 10 to 24 hours in advance of your pick-up date. The driver will arrive, review the vehicle with you, and load it on the truck. The reverse happens at the delivery point – the driver calls in advance, you will walk around the vehicle for damage and take delivery. Make sure your payment arrangements are complete and understood before the driver arrives. Again, most drivers prefer cash.

First thing you should do is make sure the driver understands that the damage is new and was not on the original bill of lading. The damage should clearly be marked and noted, and then signed for by the driver. Upon completion of delivery, a call should be placed to your Transporter or Broker to inform them of the damage. In most cases, the Transporter will ask for an estimate and send you payment in a couple of weeks. If the Transporter is not responsive and is unwilling to work with you to resolve the issue, contact their insurance company and make a claim. Be sure that you have ALL of the documentation to back up your claim. False claims are not treated lightly.

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